Financial Info & FAQS

Conroe, TX

Welcome to Horizon Veterinary: Where Compassion Meets Innovation

At Horizon Veterinary, we’re redefining pet care with cutting-edge technology and a commitment to transparency, kindness, and authenticity. As an AAHA accredited hospital, we are part of approximately the top 12% of veterinary practices, meeting over 900 standards that reflect the highest level of care in our profession.

Our advanced tools and modern practices ensure that your pets receive the best care possible today and tomorrow.

We believe in keeping you informed every step of the way, offering affordable care without compromising quality. From state-of-the-art diagnostics to personalized treatment plans, we’ve built a veterinary care model that works for you and your furry family.

Experience the future of veterinary care, rooted in compassion and designed for every pet.

Come visit Horizon Veterinary, modern care for the love of pets. We Vet Better.

How do I schedule an appointment?

Where are you located?

What are your office hours?

What is your cancellation or rescheduling policy?

We request that you contact our office 48 hours prior to your scheduled appointment if you intend to cancel or reschedule. All late cancellations and no-shows will be noted on your account. Too many late cancellations may result in additional fees or deposits.

Regardless, please contact our office as soon as possible if you need to reschedule. Our team will work with you to find a time that works better for you.

What is your contact information?

Do you see walk-ins?

Monday through Friday, our veterinarians prefer to see patients by appointment. However, we accept walk-ins during the week. We call those work-ins, meaning you understand that you may have to wait longer than usual for the clients that have made appointments, but you want to wait anyway until a doctor is caught up to work you in. There is no additional work-in fee for a limited time.

The day to walk-in is Saturday. We call it, “Walk-In Saturdays,” and there is no additional fee associated. We always do our best to accommodate and triage pet emergencies as-needed.

What type of pets do you see?

What do I need for my pet's first appointment?

You will need to have the following:

Your completed new patient forms
Medical records (please have your clinic email them to records@myhorizonvet.com)
Vaccine records
List of current medications taking

Can I transfer my pet from another vet?

Yes, absolutely! We’re happy to help you transfer your pet’s records from a previous veterinarian. Just give us a call or email us at records@myhorizonvet.com, and we’ll take care of the rest. We want the process to feel seamless so you can focus on what matters most — your pet’s health and comfort.

Are you accepting new clients?

Always! We’ll never turn you away. Every client is important — past, present, and future. If you’ve been part of Dr. Rainer’s care before, you’ll always have a place with us. And if you’re new to Horizon Veterinary, we’re truly honored to welcome you into the family.

How can I get a copy of my pet's records?

How often should I schedule my pet's wellness check?

Puppies and kittens need monthly appointments until all the boosters are administered. From that point on, adult pets generally need vet visits once a year. However, senior pets and those with chronic illnesses may require more frequent care. We will provide your pet with necessary vaccinations and check for underlying health issues.

Remember - prevention and early intervention are key to maintaining healthy, vibrant lives.

Why does my pet need vaccinations?

Vaccinations are just as important to pets as they are to humans. They can prevent infectious diseases that can cause severe illness or even death. Vaccinations help safeguard your pets and significantly extend their lives - and some are required by law.

Aside from your furry friend, pet vaccinations can safeguard your family members. For example, rabies is more than a threat to animals. The viral disease can be transmitted to humans, with a more than 99% fatality rate. It is not worth the risk to your pets or family members to delay vaccinations.

How often does my pet need a rabies vaccination?

Why would my pet need dental cleaning?

Why not? Every month is dental month at Horizon. We've built in a 15% discount to our dental cleanings, and if you bring in an estimate from another clinic in our area, we'll give you an EXTRA 10% off in our grand opening special - it won't last forever.

Combatting dental disease is that important because its more than just bad pet breath. If not removed, plaque and tartar buildup on your pet's teeth and gum line can cause tooth decay and gum disease, which can result in pain and even tooth loss. Harmful oral bacteria can also be released into the bloodstream, putting your pet's health at risk. We may recommend dental cleaning under general anesthesia, if needed, to safeguard your pet's oral and overall health.

How can I prevent my pet from getting fleas, ticks, and heartworm?

My pet is a strictly indoor pet, so is heartworm prevention necessary?

At what age should I have my pet spayed or neutered?

Should I have my pet microchipped?

Microchipping is a simple yet invaluable measure that significantly increases the chances of a happy reunion if your pet ever wanders away. Unlike collars or tags, microchips are permanent and cannot be removed or lost. The process involves implanting a tiny chip under your pet's skin, containing a unique identification number linked to your contact details. This ensures quick and reliable identification, increasing the chances of being reunited with a lost pet.

What are common signs of pet emergencies?

Common signs of a pet emergency may include the following:

Difficulty breathing
Extreme coughing or choking
Ingestion of toxins or poisonous substances
Bloating or a swollen or painful abdomen
Severe diarrhea or vomiting
Difficulty urinating or defecating
Seizures or convulsions
Unconsciousness, weakness, or lethargy
Inability to stand or walk
Heavy bleeding that will not stop

Pets are masters at hiding their pain, so if you have any concerns, contact our office to schedule a same-day appointment. If your pet experiences an emergency after office hours, please contact an emergency pet veterinarian for immediate care.

What are my home delivery options?

Options for home delivery are:

Introducing Koala | Powered by Horizon Veterinary

Koala is fully integrated with our medical practice. Prescriptions and refills are managed directly through Horizon, medications are sourced only from approved and trusted suppliers, and every order is overseen by people who know your pet and their care plan.

If you currently have an active autoship through Scriptly, our team will reach out directly to help migrate your autoship to Koala so there is no interruption in your pet’s medications. No action is needed on your part unless we contact you with a question.

When you order through Koala, you are choosing convenience without sacrificing quality or safety, and you are supporting the continued growth of locally owned veterinary medicine in our community.

Why clients love Koala

• Best in market pricing
• Free shipping on every order
• Safe and reliable supply chain
• Friendly knowledgeable support from real people
• Free optional pouch packaging to keep medications organized

Shop Online Anytime

Prescription and refill updates will come directly from Koala so you always know the status of your order.

Scriptly Shutdown FAQ

What This Means for Horizon Veterinary Clients

Why was Scriptly discontinued?

We discontinued Scriptly after ongoing delays and service issues that did not meet Horizon Veterinary’s standards. Our priority is timely, reliable medication delivery and clear communication. When a system no longer supports that goal, we change it.

What replaces Scriptly?

We developed Koala | Powered by Horizon Veterinary, our in house pharmacy service. Koala is fully integrated with our medical team and allows us to oversee prescriptions, refills, and delivery from start to finish.

Do I need to do anything right now?

Most clients do not need to take any action.

If you had an active autoship through Scriptly, our team will contact you directly to migrate your autoship to Koala so there is no interruption in your pet’s medications.

Will my pet’s medications change?

No. Your medications, dosing, and prescribing veterinarian remain the same. The only change is the pharmacy and delivery system used to fulfill the prescription.

Will pricing or shipping change?

Koala offers:
• Best in market pricing
• Free shipping on every order
• Reliable sourcing from approved suppliers

In many cases, pricing and delivery speed will improve.

When will I hear from you about my autoship?

Clients with active Scriptly autoships will be contacted in the order their refills are due. If your pet needs medication urgently, please call us.

How will I receive updates about my prescriptions?

Prescription and refill updates will come directly from Koala so you always know the status of your order.

What if I prefer in clinic pickup?

You may still request in clinic pickup when available. Koala simply provides an additional home delivery option.

Is Scriptly still active?

No. Scriptly has been fully discontinued for Horizon Veterinary.

What forms of payment do you accept?

We aim to make payment convenient. We accept most insurance plans and offer a variety of payment options, including the following:

Cash, Visa, Mastercard, American Express, and Debit

Apple Pay, Google Pay, Zelle, Venmo, and , CashApp

Prequalify for CareCredit, Scratchpay, and Repay™ Payment Plans

Please note that all payment arrangements must be made at the time services.

Introducing, Repay™, where we allow you to pay-over-time offering flexible payment options, and 9/10 people are approved with a 30-second application

What is telehealth, and do you offer it?

Telehealth is the overarching term that encompasses all uses of technology to deliver health information, education or care remotely.

We have multiple offerings:

Unlimited 24/7 Teletriage and access to our hundreds of veterinarians around the nation is FREE when you sign up for a Vetpanion™ managed plan

Access to Veterinary Specialists

Link™ is the proprietary backbone of the Horizon Veterinary | Specialty Consultation & Support Network, making advanced veterinary care more accessible than ever before. This integral platform allows us to seamlessly connect with nearly every specialty through real-time, expert-driven support and teleconsultation.

With Link™, Horizon’s on-demand team bridges the gap between local family veterinarians and specialists from specialty hospitals and veterinary schools. Our nationwide network of board-certified specialists consults live with our team at our Conroe facility—helping to guide diagnosis, treatment, and care planning without delay-all while Dr. Rainer supervises each case and its care. For cases that require hands-on specialty intervention, we coordinate timely transfers to trusted specialty centers.

Through Link™, we provide access to a wide range of specialties including Internal Medicine, Dermatology, Cardiology, Behavior, Oncology, Ophthalmology, Avian & Exotics, Orthopedic and Advanced Soft Tissue Surgery, and more—ensuring pets receive the level of care they need, when and where they need it most.

24/7 Client Support Team - Coming Soon! We are creating a network of licensed veterinary professionals who will be answering all of our phones, after hours, to handle triage concerns, book appointments, and process prescription refills.

Do you take pet insurance?

Do you offer subscriptions or wellness plans?

Vetpanion™ is a managed plan covering essential wellness and some urgent care services for your cat or dog at any stage of life. Our trademarked pet Health Maintenance Organization (pHMO™), in partnership with a third-party payer, focuses on preventive care and offers health coverage through Horizon Veterinary. With this innovative subscription plan, we're dedicated to providing your pet access to quality services at an affordable price.

Do you have an option for a good samaritan or families in need?

Yes, and we call it the Shores Foundation.

Shores Foundation | 501(c)(3) Nonprofit

We believe every pet in Montgomery County deserves healthcare. That's why 100% of donations go to the Shores Angel Fund which supports families in need of our services. Would you like to help a family and their pet?

*All donations to Shores Angel Fund go toward families and pets in need; AND, donations are tax deductible.

*Don’t forget to tell us you want to “Round-Up” at checkout, and we'll apply it to the foundation to help families and pets in need - all tax deductible to you!

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