Horizon-Veterinary_DOG-ICON_BLACK

Privacy Policy

Conroe, TX

Version Date: April 14,  2026

1. Overview

Horizon Veterinary (“Horizon,” “we,” “our,” or “us”) respects your privacy and is committed to protecting information obtained through interactions with our practice.

This Privacy Policy explains how we collect, use, store, and share information obtained through:

  • phone calls

  • website interactions

  • in-person visits

  • digital communications

  • third-party service providers

By contacting, visiting, or otherwise interacting with Horizon Veterinary, you acknowledge that your information may be collected and used as described in this Policy, as permitted by applicable law.

Use of our services may also be subject to additional Terms of Use or Service Agreements where applicable.

2. Scope

This Policy applies to:

  • current clients

  • former clients

  • prospective clients

  • individuals who contact or otherwise interact with Horizon Veterinary

3. Information We Collect

3.1 Information You Provide Directly

We may collect:

  • name

  • phone number

  • email address

  • physical address

  • pet and patient information

  • payment-related information (processed through third-party providers)

  • any other information you voluntarily provide

3.2 Communication and Call Data

When you contact or interact with us:

  • calls may be recorded for quality and training purposes

  • we may document identifying information such as name and phone number

  • we may record the nature of your inquiry and relevant details

  • caller identification systems may capture phone numbers or related metadata

3.3 Data Verification and Enrichment

To maintain accurate records and respond effectively, we may:

  • verify information you provide

  • supplement or update information such as address or contact details

This may include:

  • publicly available records

  • commercially available data services

  • IP-based or caller-based identification tools

This information is used solely for legitimate business purposes.

3.4 Website and Digital Interaction Data

When you engage with our website or digital platforms, we may automatically collect certain technical information, including:

  • IP address
  • device type and identifiers
  • browser type and operating system
  • pages visited and interaction behavior
  • approximate geographic location

This information is collected through standard technologies such as cookies, server logs, and analytics tools.

We use this information to:

  • operate and maintain our website
  • improve functionality and user experience
  • support security and fraud prevention
  • understand general usage patterns

This information is not used to identify individuals beyond what is reasonably necessary for these purposes.

3.5 Information from Third Parties

We may receive limited information from:

  • service providers supporting our operations

  • analytics platforms

  • publicly available sources

Horizon Veterinary does not acquire, purchase, transfer, or use client lists from other veterinary practices.

4. Data Source Documentation

We maintain internal records regarding how contact information is obtained.

Where applicable, records may include:

  • source of contact (e.g., inbound phone call, website inquiry, in-person interaction)

  • date and time of interaction

  • staff member documenting the interaction

5. How We Use Information

We use information to:

  • provide veterinary services and care

  • respond to inquiries and communications

  • schedule and manage appointments

  • maintain records within our systems

  • improve operations and service quality

  • send service-related and administrative communications

  • send promotional communications where permitted by law

  • facilitate transactions and payments

  • detect and prevent fraud or misuse

  • comply with legal obligations

We may also de-identify and aggregate information for lawful business purposes.

6. Communications and Consent

6.1 Service-Related Communications

By providing your contact information or interacting with Horizon Veterinary, you consent to receive communications necessary to:

  • respond to your inquiry

  • provide veterinary services

  • manage appointments and follow-up care

  • deliver administrative or operational information

These communications are considered essential.

6.2 Non-Essential Communications

We may send non-essential communications, including:

  • updates

  • promotions

  • service announcements

where permitted by applicable law and based on your interaction with our practice.

6.3 Consent Standards

We do not rely solely on silence or failure to opt out as consent.

Consent is based on:

  • direct interaction with our practice

  • provision of contact information

  • a reasonable business relationship or inquiry

6.4 Opt-Out Rights

You may opt out of non-essential communications at any time by:

  • following opt-out instructions (such as replying STOP to text messages)

  • contacting our office directly

Opt-out requests will be processed within a reasonable timeframe.

Opting out does not apply to:

  • service-related communications

  • legally required communications

6.5 SMS and Call Communications

We may communicate via phone calls and text messages:

  • message frequency may vary

  • standard message and data rates may apply

  • consent to receive communications is not a condition of purchase

7. Sharing of Information

We do not sell personal information.

7.1 Service Providers

We may share information with vendors supporting our operations, including:

  • payment processors

  • communication platforms

  • pharmacy and prescription service providers

  • technology and data hosting providers

These providers:

  • act on our behalf

  • are contractually limited to appropriate use of information

7.2 Legal and Safety Disclosures

We may disclose information where necessary to:

  • comply with applicable laws

  • respond to lawful requests

  • protect safety

  • enforce our policies and agreements

7.3 Business Transfers

Information may be transferred in connection with:

  • mergers

  • acquisitions

  • sale of assets

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • improve website functionality

  • analyze usage

  • enhance user experience

You may adjust your browser settings to limit or disable cookies.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from:

  • unauthorized access

  • disclosure

  • misuse

No system is completely secure, and absolute security cannot be guaranteed.

10. Data Retention

We retain information as necessary to:

  • provide services

  • maintain records

  • comply with legal obligations

  • protect operational integrity

11. Your Rights and Choices

You may:

  • request removal from marketing communications

  • request updates or corrections (where applicable)

  • request access where applicable under law

We will make reasonable efforts to respond in a timely manner.

12. Third-Party Services

Third-party providers operate under their own privacy policies. Horizon Veterinary is not responsible for their practices.

13. Children

Our services are not directed toward individuals under 18, and we do not knowingly collect information from minors.

14. Incident Response and Complaints

If you believe your information has been used improperly or without authorization, you may contact us.

We will:

  • review the concern

  • investigate internally

  • respond as appropriate

15. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.

Continued interaction with our services constitutes acceptance of the updated Policy where permitted by law.

16. Contact Information

Horizon Veterinary
3000 West Davis, Suite 1A
Conroe, TX 77304
Phone: (936) 444-4850
Email: privacy@myhorizonvet.com

17. Supplemental Legal Notices and Data Practices

The following provisions provide additional clarity regarding Horizon Veterinary’s operations and are not a substitute for a full Terms and Conditions agreement.

17.1 Data Origin and Collection Practices

Horizon Veterinary collects and maintains contact information through direct interactions with our practice, including but not limited to phone calls, website inquiries, in-person visits, and other voluntary communications.

We may verify or supplement information using publicly available or commercially available data sources to maintain accurate and complete records.

Horizon Veterinary does not acquire, purchase, transfer, or use client lists from other veterinary practices.

Horizon Veterinary maintains internal documentation regarding the source of contact information, including the nature and timing of interactions where applicable.

17.2 No Guarantee of Outcomes

Veterinary care involves inherent variability. Outcomes cannot be guaranteed, and responses to treatment may vary between patients.

17.3 Limitation of Liability

To the extent permitted by applicable law, Horizon Veterinary is not responsible for indirect, incidental, or consequential damages arising from interactions with our services, communications, or digital platforms.

17.4 Payment and Financial Responsibility

Clients are responsible for payment for services rendered unless otherwise agreed. Payment processing may be facilitated through third-party providers.

17.5 Charge Authorization

By providing payment information, you authorize Horizon Veterinary and its service providers to process charges associated with services, products, or agreed arrangements.

17.6 Communication Practices

Communication with Horizon Veterinary may result in service-related outreach, including phone calls and text messages, in accordance with this Privacy Policy and applicable law.

17.7 Emergency Care Limitations

Horizon Veterinary may not provide continuous emergency coverage. Individuals are responsible for seeking appropriate emergency care when needed.

17.8 Third-Party Services

Horizon Veterinary may utilize third-party providers, including laboratories, pharmacies, and technology vendors. These providers operate independently and are subject to their own policies and procedures.

17.9 Dispute Resolution

This Privacy Policy and related interactions shall be governed by the laws of the State of Texas. Any disputes shall be resolved in the appropriate courts located in Montgomery County, Texas, where permitted by applicable law.

17.10 Intellectual Property

All content, materials, branding, systems, and proprietary models associated with Horizon Veterinary are the property of Horizon Veterinary and are protected by applicable intellectual property laws. Unauthorized use or reproduction is prohibited.

17.11 Clinical Responsibility and VCPR

All veterinary medical decisions, diagnoses, and treatment plans are made solely by licensed veterinarians operating under a valid veterinarian-client-patient relationship (VCPR), in accordance with applicable state laws and professional standards.

Horizon Veterinary does not delegate or transfer clinical decision-making authority to third parties.

17.12 Independent Operations

Horizon Veterinary operates as an independent veterinary practice and is not affiliated with, owned by, or controlled by any corporate veterinary group.

17.13 Proprietary Systems and Care Models

Horizon Veterinary utilizes proprietary systems, workflows, and care delivery models, including but not limited to clinical support systems, communication frameworks, and financial accessibility programs.

These systems are developed and maintained internally and are part of Horizon Veterinary’s independent practice operations.

Paws-itively Ready For An Appointment?

Schedule Today!

Follow the link to schedule an appointment for your pet that fits your busy schedule. We can't wait to see you.

Book Appointment